Returns and Refunds

 

We allow a maximum of 30 days for orders to be returned by you.

Our return policy is fair and reasonable.

We want you to be totally satisfied with our products and services

There may be times when you need to return your  online purchase. Our Returns Policy is designed to assist you in returning your product.

We would like to remind you that the benefits given by our Returns Policy are in addition to other rights and remedies you may have under Australian consumer law.

Please note: All refunds for orders paid using Afterpay or Zip Pay will incur a 5% fee of the total order value.

If your circumstances has changed and you no longer require the product, simply contact us for return instructions. When order has been shipped free, all shipping costs incurred by Supastore  Australia will be deducted from the refund amount. You will also be responsible for any expenses involved with shipping the item back to us. All items must be returned clean and in re-saleable condition. Used or unpackaged items are not covered by our 30 Day Money Back Guarantee. 

You will need to contact us  within the 60-day time period and request an RMA Number (Return Merchandise Authorisation Number). To be eligible for your refund, your product MUST be returned to our mailing address 

(Norwest Business Park , Suite3 F78B 24-32 Lexington Drive ,2153, ) within 14 days of receiving the RMA Number. As soon as we receive the product, we will process your refund.

Please do contact us if you have any further request

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